Unfortunately, you cannot exchange or cancel your ticket after purchase. Under our General Terms and Conditions of Sale, YULLBE tickets booked for a specific date are not eligible for withdrawal or exchange. For more information, see our General Terms and Conditions of Sale.

You can conveniently purchase your ticket on our website several weeks before your visit.

Ticket booking for the two YULLBE locations in Rust is available here: https://www.europapark.de/de/yullbe

Tickets are also sold in the YULLBE venues on a “first come, first served” basis. We recommend booking online in advance to secure your preferred experience at your desired time.

Unfortunately, YULLBE is not yet accessible to wheelchair users because coordinating the character’s movements with a wheelchair is still technically impossible. We are working hard to gather more VR experiences with wheelchair‑using guests so we can offer them suitable experiences in the future.

Ticket price information from YULLBE for the two Rust locations is available here: https://www.europapark.de/de/yullbe

Opening hours for the two YULLBE locations in Rust are available here: https://www.europapark.de/de/yullbe

You can choose any time slot of 10 minutes.

We recommend that you arrive 10 minutes earlier for check-in.

If you arrive late, we will try to accommodate you and your group in the next available period, though this cannot be guaranteed during peak times.

For your safety, you must be in good health to take part. Do not participate if you have high blood pressure, hypersensitivity to multisensory effects, or any condition that could be aggravated by this adventure. Pregnant women and individuals with photosensitive epilepsy are excluded. There is no upper age limit.

We recommend wearing comfortable clothes, especially comfortable shoes.

We provide lockers to store your belongings during the experience. Please note that YULLBE assumes no liability for lost or stolen items.

Small glasses may fit under our headset, but we cannot guarantee that all lens sizes are suitable. We therefore recommend that you wear contact lenses or participate without your glasses to ensure your comfort during the adventure.

We use state-of-the-art inside‑out tracking technology so our guests can experience YULLBE simultaneously with maximum accuracy and no lag. These measures reduce the risk of motion sickness. If the experience becomes too intense, our staff will gladly assist you.

All our headsets are adjustable and designed as one-fits-many. Our headsets can be used with a head circumference between 48 and 63 cm.

If you want to visit YULLBE in the Blue Fire Dome at Europa‑Park, you need a regular Europa‑Park day ticket and must park in the Europa‑Park visitor lot. If you want to visit YULLBE in Silver Lake City, you can park in the new car park or in the lot at the city entrance.

You can take photos in the photo areas provided. However, it is not allowed to take pictures or videos within the experience itself.

Participation in YULLBE GO is possible from the age of 8, provided that the experience is not subject to a separate age restriction.

YULLBE GO is an individual experience. You experience the VR adventure alone and individually.

The safety and health of all visitors is our top priority. We thoroughly clean and disinfect all devices (headsets, controllers) after each use, and we follow the 1.5‑meter social‑distancing rule. Experience notes will alert you if you are too close to others.