FAQ

Get ready!

About Yullbe

What is Yullbe?

Yullbe is an unprecedented large-scale VR experience. Breaking the classic game mode, Yullbe is a sensory experience that integrates exclusive brands and IPs related to Europa-Park, film and art in a fully immersive VR offering, which leaves you wanting more!

What makes Yullbe stand out from previous VR experiences?

Yullbe is the next-level free-roaming, full body tracking VR experience. Our team developed state-of-the-art technologies and achieved unprecedented media quality to provide you with an innovative and smooth experience that can host up to 8 persons at a time

When will Yullbe tickets be available for sale?

Ticket sales opening is planned on August.10th.

When will Yullbe open?

Yullbe will open on Sep.17th!

Where is Yullbe?

The Yullbe Attraction is next to Hotel Krønasår, the exact location is shown below:

Ticket booking

What is your cancellation and refund policy?

Unfortunately, you cannot exchange or cancel your dated ticket after purchase. For further information, please refer to our General Terms of Conditions and Sales

Can I exchange my tickets?

Unfortunately you cannot exchange your ticket after purchase due to our general conditions of purchase, for further information, please visit General Terms of Conditions and Sales

How long in advance can tickets be purchased online?

Tickets can be purchased ahead until 30.12.2020, except on 24.12.2020 and 25.12.2020.

Where can I buy tickets?

You can purchase the ticket yullbe.com to choose your preferred available time, or buy it on the spot.

Can I purchase the ticket in person?

Yes, tickets for Yullbe experience are also sold on the spot, following the “first come, first serve” rule. This is why to secure your experience & get your preferred visit slot, we highly recommend you to book online.

Is Yullbe wheel-chair accessible?

The first Yullbe experience is unfortunately not wheelchair accessible due to character movement issues inside the media, but we are working hard to launch more VR experiences integrating the guests who require a wheelchair.

What kinds of experiences will Yullbe offer?

  • Yullbe 10: free roaming VR experience lasts for 10 minutes.
  • Traumatica is the the first Yullbe 10 experience, it is the individual adventure reserved for visitors over 18 years old, who are looking for more thrilling and horrific experience.
  • Yullbe 30: The Free Roaming, Full Body Tracking VR experience. After you gear up, the experience will last 30 minutes and you can move freely around the room and every single movement of your body will be tracked and instantaneously replicated by your avatar. That’s why you are fully immersed in it!
  • Mission Rulantica is the first Yullbe 30 experience.

How much does the ticket cost?

Yullbe 30 – Mission Rulantica costs 29€ per person (duration: 30 minutes).

Which time can I choose?

You can elect any 10 minutes timeslot – from 14:00, 14:10… onwards.

What is your opening hours / days?

We are open daily, 2-10PM. Yullbe will be exceptionally close on 24/25 Dec. 20)

How early should I arrive?

We suggest that you arrive 20 minutes earlier for your check-in.

What happens if I arrive late?

In case of late arrival, we will do our best to fit your group in the next available slot – please, note that this does not guarantee we will be able to do so especially during the peak period.

Should I be in good health to join?

For your own safety, you should indeed be in overall good health to join the experience. You should refrain from joining if you suffer high-blood pressure, hyper-sensitivity to multi-sensory effects or any other condition that could be aggravated by this adventure. Pregnant women should not be participating either. However, there is no upper age limit.

Before your arrival

What should I wear?

We strongly recommend that you wear comfortable clothing, especially shoes.  But our foot trackers do work with heels and flip-flop.

Where can I store my belongings?

We provide lockers for our guests before entering Yullbe experience. Please note that Yullbe is not responsible for any lost or stolen item.

Can I wear glasses?

Tiny frame glasses might fit under our headset, but we cannot ensure that all sizes of glasses will, so we recommend that you wear our gear without glasses to ensure your comfort during the adventure.

I'm usually subject to motion sickness - will I get sick?

We apply state-of-the-art motion capture technology to track the large group of the guests at the same time with greater accuracy and zero latency, so motion sickness should be limited. If the experience is too intense for you nonetheless, our operators will assist you to pause your experience!

What sizes are your equipment?

All of our headsets, backpacks and hand and foot-trackers are adjustable and designed as one-fit-many. Our headsets will accommodate head circumferences ranging from 48cm to 63cm.

Where can I park and how much does it cost?

You can park in the parking lot belonging to Hotel Krønasår and it is free of charge for less than 3 hours. If you go to Hotel Krønasår after the visit to Yullbe and exceed three hours of stay, please go to the reception of Hotel Krønasår and exchange your parking ticket. For further information, please contact Hotel Krønasår.

Can I take photos or record videos?

Yes, you can take photos in the designated photo areas, but it is not allowed to take pictures or videos inside the Yullbe experience itself.

What happens after I enter Yullbe building?

• Show your ticket (mobile phone or printed) to retrieve your visitor badge
• Proceed to the waiting area
• Complete the self information check-in process
• Wait until you are called out on the screen
→ Adventure finally starts!

The experience!

What is the minimum height or age for Yullbe experience?

    • For Yullbe 30 – Mission Rulantica: All visitors above 14 years old AND taller than 1.40m can participate in Yullbe adventure.
    • For Yullbe 10 – Traumatica: All visitors above 18 years old can participate in this thrilling adventure.

    Make sure all participants check these criteria before booking!

How many people can participate at a time?

  • For Yullbe 30 – Mission Rulantica, up to four (4) people in a group can participate at a time, making it one of the largest group VR-experience. If you have a group of more than four persons, your team will be splited into multiple groups. We recommend you to book the closest possible time slots together. Small group may be teamed up with other guests.
  • For Yullbe 10 –  Traumatica, it is the individual VR experience, so you won’t be paired with your friends or family.

How long does Yullbe experience last?

  • Yullbe 10: free roaming VR experience lasts for 10 minutes.
  • Traumatica is the the first Yullbe 10 experience, it is the individual adventure reserved for visitors over 18 years old, who are looking for more thrilling and horrific experience.
  • Yullbe 30: free roaming, full body tracking VR experience lasts for 30 minutes.
  • Mission Rulantica is the first Yullbe 30 experience. The whole experience including check in, gear up and down may last between 45 to 60 minutes.

Hygiene

Are all equipment sanitized after every use?

Safety and health of all visitors is our utmost priority. We thoroughly clean and sanitize all equiments (headsets, hand & foot trackers, backpacks) after each use. We also stick to the 1.5 meter social distancing rule, and  during the experience if you are too close to your friends/other players, there is the indications letting you know.

Will I have to wear a mask during the experience?

To comply with current sanitary directives, you will indeed have to wear a mask covering your mouth and nose at all time inside the Yullbe premise (entrance AND experience).

How does the ventilation work in the Yullbe building?

Within the whole arena, fresh air will be renewed twice per hour completely. In winter, heat recovery ventilation works in the same way. We will do everything we can to ensure you a comfortable and safe visit in Yullbe.

Further questions

What if I forgot something in the lockers, where can I claim it?

Our team will keep your forgotten items in for a limited period of time. Please contact us as soon as possible info@yullbe.com

Can I buy Yullbe technology and take it home?

Unfortunately no, Yullbe experience only works perfectly on-site due to its advanced technology and the specificity of the room setting.

I am interested in opening a franchise, what should I do?

We really appreciate your special interest in Yullbe experience. For any business inquiry, please see to it with info@yullbe.com

I want to join the Yullbe team! Where can I apply?

We’re glad you want to join the adventure! Currently we are hiring operators for our attraction, you can find more detailed information at jobs.europapark.de

Can I privatize Yullbe for a special event?

For any special event or request, please contact info@yullbe.com

Will Yullbe expand to other locations?

Yes, we plan to open more locations in the future. Follow our social media channels, we will give us more updated news as we progress!